Privacy policy

This policy explains how BASHAR PROFESSIONAL BUILDERS LTD (“we”, “us”) uses the personal information you give us through this website. We are the data controller for that information. We are a company registered in England and Wales (company number 16694344), with our registered office at 14 Gower Walk, Gateshead, NE8 3TA.

What we collect

When you send us a quote request or contact us by phone, WhatsApp or email, we collect the details you choose to give us: your name, phone number, email address, postcode and information about the work you would like done, including any photographs you send.

How we use it

We use your information only to respond to your enquiry, arrange a site visit, prepare a quote and, if you go ahead, carry out the work and keep the records we are required to keep. Our lawful bases are taking steps at your request before entering into a contract, performing that contract, and complying with our legal obligations.

We do not sell your information and we do not use it for marketing unless you have asked us to.

Who we share it with

Your information is stored by the service providers that run this website and our email (website hosting and security providers). They process it only on our instructions. If you contact us on WhatsApp, your messages are also handled by WhatsApp under its own privacy policy. We may share information where the law requires it.

How long we keep it

If your enquiry does not lead to any work, we delete your details within 12 months. If we carry out work for you, we keep the related records for up to 6 years plus the length of any guarantee, to meet our legal and tax obligations.

Cookies

This website does not use advertising or analytics cookies. Only cookies that are strictly necessary for the website to work and stay secure are set by us. Third-party content you choose to load, such as TikTok videos, may set its own cookies (see below).

TikTok videos

Our homepage can show our latest TikTok videos. This content is provided by TikTok and is only loaded when you choose to view it. When it loads, TikTok may set cookies and collect information about your visit under its own privacy policy. Your choice is remembered in your browser so the videos load automatically next time; clearing your browser data resets it.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to data portability. To use any of these rights, contact us using the details on our contact page.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.